Airbnb’s Custom Gift Collection

Airbnb asked us to design an extensive collection of custom gifts that could be used across a number of different customer service scenarios.

Airbnb took a bulk-buy approach to their gift collection, investing in a range of fully custom, branded gifts for guests and hosts using Airbnb. By placing larger orders, we were able to secure lower prices per unit, and work with suppliers who share Airbnb’s values when it comes to responsible and sustainable production.

These gifts are used to support a large range of customer service scenarios, so the gifts are designed to work alone or in bundles, depending on the scale of the request — and because gifting is fully integrated into Airbnb’s customer service cycle, we made sure multiple teams can access gifts in order to support various customer service scenarios.

Our custom gift selection for Airbnb is housed in its own totally bespoke gifting platform known as AirbnbLove. It was our first big build, and it’s come a long way since 2017 as our tech and Airbnb’s needs have evolved.

If you're interested in this kind of gifting, drop us a line to find out more.