Gifting is the loyalty program of the 21st century. Reaching your customers beyond the digital realm shows them just how valued they are. Time to take a human approach that leads with care.
Engagement leads to lasting relationships. Not many brands get this simple act right, but with authenticity and a little surprise via a gift, you’ll be pleased with the results — and your customers’ organic engagement.
Competition among brands has never been higher, so gifting immediately catches customers’ attention.
Customers can see right through meaningless or self-serving gestures. A gift provides the perfect excuse for meaningful conversation.
Everyone could use more kindness and care in their daily lives. Gifting allows your brand to embody those qualities and brighten up someone’s day, week or maybe even year.
Retaining customers is key to growing a healthy business. In today's environment, it’s more important than ever; you need your customers to stick around. Gifting creates an easy connection, engages them and reinforces your relationship.
When your customers write a glowing review, recommend your brand to their friends or simply keep coming back, send them a gift to say thank you.
Following a bad experience, address the issue and make amends with a gift. Proper apologies are a powerful way to bolster relationships.
Sending a gift before a subscription renewal reminds the customer why your brand is different, and that you notice them.
Advocacy counts. Successful brands inspire their customers to spread the word, building valuable communities around your brand. Gifting is a simple act that shows you care.
Thoughtful gifts mark special occasions and show you care about your customers as people more than numbers.
When your customers post a shout out on social media, make them feel heard and seen by saying thank you with more than a repost.
Reward loyalty of significant spends, a 100th booking or an anniversary.