A collection of our thoughts

How we’re informing a new approach to customer happiness, gifting, &More; with words from our directors, our suppliers and people we admire.


Latest Thinking

&Open Nov 26, 2019

A Black Friday Commentary

Will this year be the first that people don't go crazy for Black Friday?

By Hugo MacDonald Nov 26, 2019

Customer Retention Difficulty? Try Gifting

Reduce your churn rate through thoughtful gifting.

&Open Oct 18, 2019

What Technology Will Never Change About Customer Experience

Technology enables progress — the operative word here being ‘enables’. Technology is no panacea; it provides us with the powerful tools that we need to create the solution ourselves.

&Open Aug 08, 2019


The Care Report

Articles by &Open about the importance of care in the world of corporate gifting.

Do One Thing Today: Write a Handwritten Note

A handwritten note is a gift in itself. It shows thought, time and consideration.

&Open Jul 03, 2019

How to Create Global Care through Client Gifting

3 Ways to Gift Globally at Scale.

By Tom Cockrell Jul 03, 2019

The Lost Meaning of Flowers

Exploring the symbolic language of gifting.

&Open Jul 03, 2019

3 Simple Tips for Sending Gifts Digitally

It doesn’t have to be so impersonal.

&Open Jul 03, 2019

&More

Our Space

A little look at the Dublin studio.

&Open Aug 16, 2019

A Short History of Gifting

ICYMI, Oprah didn’t start the trend.

&Open Jul 03, 2019

The Secret to Customer Engagement

It's simple. Generosity, loyalty and care.

By Jonathan Legge Jul 03, 2019


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