A collection of our thoughts
How we’re informing a new approach to customer happiness, gifting, &More; with words from our directors, our suppliers and people we admire.
Latest Thinking
Customer Retention Difficulty? Try Gifting
Reduce your churn rate through thoughtful gifting
&Open Oct 18, 2019
What Makes a Good Gift? Context
Why a blanket was the perfect customer gift for this brand.
&Open Oct 03, 2019
What Technology Will Never Change About Customer Experience
Technology enables progress — the operative word here being ‘enables’. Technology is no panacea; it provides us with the powerful tools that we need to create the solution ourselves.
&Open Aug 08, 2019
In the World of Sustainable Fashion-One Recycled T-Shirt Reminds Us to Be More Thoughtful
Meet EVERYBODY.WORLD, the brand making labor equity central to its business plan.
&Open Aug 22, 2019
The Care Report
Articles by &Open about the importance of care in the world of corporate gifting.
Do One Thing Today: Write a Handwritten Note
A handwritten note is a gift in itself. It shows thought, time and consideration.
&Open Jul 03, 2019
How to Create Global Care through Client Gifting
3 Ways to Gift Globally at Scale.
By Tom Cockrell Jul 03, 2019
The Lost Meaning of Flowers
Exploring the symbolic language of gifting.
&Open Jul 03, 2019
The Secret to Customer Engagement
It's simple. Generosity, loyalty and care.
By Jonathan Legge Jul 03, 2019
&More
3 Things to Consider When Sending a Corporate Gift
Priority #1: make sure it's contextual.
&Open Jul 03, 2019
A Short History of Gifting
ICYMI, Oprah didn’t start the trend.
&Open Jul 03, 2019
&Open Jul 03, 2019
How to Foster Fruitful Collaboration
The founder of 1882 Ltd shares her magic ingredient.
&Open Jul 03, 2019
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