A collection of our thoughts

How we’re informing a new approach to customer happiness, gifting, &More; with words from our directors, our suppliers and people we admire.

Latest Thinking

A Letter to All

Hello friends,
What times are these. We hope you feel safe.

By Jonathan Legge Mar 31, 2020

&Open Dec 13, 2019

Why we add Friction to our Gifting UX

Not all UX should be seamless, especially if you're getting a gift at the end.

&Open Jan 16, 2020

&Open Nov 26, 2019

Supplier Stories

An insight into our gift collaborators.

&Open Nov 26, 2019

What Makes a Good Gift? Context

A supplier story: Cushendale.

&Open Oct 03, 2019

How to Foster Fruitful Collaboration

A supplier story: 1882 Ltd.

&Open Jul 03, 2019


Creating a Custom Gift From Scratch: An &Open Case Study

An on-brand experience delivered by us.

&Open Jul 03, 2019

The Secret to Customer Engagement

It's simple. Generosity, loyalty and care.

By Jonathan Legge Jul 03, 2019

How to Start a Customer Gifting Program

It's all in the intricate details.

&Open Sep 26, 2019

What Technology Will Never Change About Customer Experience

Technology enables progress — the operative word here being ‘enables’. Technology is no panacea; it provides us with the powerful tools that we need to create the solution ourselves.

&Open Aug 08, 2019

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