A collection of our thoughts

How we’re informing a new approach to customer happiness, gifting, &More; with words from our directors, our suppliers and people we admire.


Latest Thinking

The Results You Should Expect from a Gifting Program

What comes after you’ve sent a good gift to your customer?

&Open May 05, 2020

Earning Loyalty through Customer Centricity

How to create lasting memories and strong relationships.

&Open Apr 24, 2020

Planning for Customer Retention Post-pandemic

How to re-activate your customers in our new reality.

&Open Apr 20, 2020

A Letter to All

Hello friends,
What times are these. We hope you feel safe.

By Jonathan Legge Mar 31, 2020


Supplier Stories

An insight into our gift collaborators.

&Open Nov 26, 2019

What Makes a Good Gift? Context

A supplier story: Cushendale.

&Open Oct 03, 2019

How to Foster Fruitful Collaboration

A supplier story: 1882 Ltd.

&Open Jul 03, 2019

&More

Earning Loyalty through Customer Centricity

How to create lasting memories and strong relationships.

&Open Apr 24, 2020

Creating a Custom Gift From Scratch: An &Open Case Study

An on-brand experience delivered by us.

&Open Jul 03, 2019

The Secret to Customer Engagement

It's simple. Generosity, loyalty and care.

By Jonathan Legge Jul 03, 2019

How to Start a Customer Gifting Program

It's all in the intricate details.

&Open Sep 26, 2019

What Technology Will Never Change About Customer Experience

Technology enables progress — the operative word here being ‘enables’. Technology is no panacea; it provides us with the powerful tools that we need to create the solution ourselves.

&Open Aug 08, 2019


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