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Our thoughts

Thoughtful insights on care and how it influences &Open.


Culture (17 articles)

Three things to consider when sending a customer gift

Priority #1: make sure it's contextual.

&Open Jul 03, 2019

The biggest mistake customer service teams make

And why human gestures matter in a digitally-driven world.

&Open Jul 03, 2019

The secret to customer engagement

It's simple. Generosity, loyalty and care.

By Jonathan Legge Jul 03, 2019

Time to swap your plastic brand merch for more sustainable, promotional products

Otherwise... The plastic stuff you're currently using is going to end up in the ocean.

&Open Jul 03, 2019

Do one thing today: write a handwritten note

A handwritten note is a gift in itself. It shows thought, time and consideration.

&Open Jul 03, 2019

How to foster fruitful collaboration

A supplier story: 1882 Ltd.

&Open Jul 03, 2019

The power of immeasurables in business when caring for customers

A conversation with Ilse Crawford about care and capitalism.

By Jonathan Legge Jul 03, 2019

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Memorable gifts make brands stand out.

Give customers and employees a reason to be lifelong loyalists.

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