A collection of our thoughts

How we’re informing a new approach to customer happiness, gifting, &More; with words from our directors, our suppliers and people we admire.


All Posts (19 articles)

Customer Retention Difficulty? Try Gifting

Reduce your churn rate through thoughtful gifting.

&Open Oct 18, 2019

What Makes a Good Gift? Context

Why a blanket was the perfect customer gift for this brand.

&Open Oct 03, 2019

How to Start a Corporate Gifting Program

It's all in the intricate details.

&Open Sep 26, 2019

In the World of Sustainable Fashion-One Recycled T-Shirt Reminds Us to Be More Thoughtful

Meet EVERYBODY.WORLD, the brand making labor equity central to its business plan.

&Open Aug 22, 2019

Our Space

A little look at the Dublin studio.

&Open Aug 16, 2019

What Technology Will Never Change About Customer Experience

Technology enables progress — the operative word here being ‘enables’. Technology is no panacea; it provides us with the powerful tools that we need to create the solution ourselves.

&Open Aug 08, 2019

Creating a Custom Gift From Scratch: An &Open Case Study

An on-brand experience delivered by us.

&Open Jul 03, 2019

3 Things to Consider When Sending a Corporate Gift

Priority #1: make sure it's contextual.

&Open Jul 03, 2019

The Biggest Mistake Customer Service Teams Make

And why human gestures matter in a digitally-driven world.

&Open Jul 03, 2019

A Short History of Gifting

ICYMI, Oprah didn’t start the trend.

&Open Jul 03, 2019

The Secret to Customer Engagement

It's simple. Generosity, loyalty and care.

By Jonathan Legge Jul 03, 2019

3 Simple Tips for Sending Gifts Digitally

It doesn’t have to be so impersonal.

&Open Jul 03, 2019

Time to Swap Your Plastic Brand Merch for More Sustainable Promotional Products

Otherwise...The plastic stuff you're currently using is going to end up in the ocean.

&Open Jul 03, 2019

Do One Thing Today: Write a Handwritten Note

A handwritten note is a gift in itself. It shows thought, time and consideration.

&Open Jul 03, 2019

How to Foster Fruitful Collaboration

The founder of 1882 Ltd shares her magic ingredient.

&Open Jul 03, 2019

How to Create Global Care through Client Gifting

3 Ways to Gift Globally at Scale.

By Tom Cockrell Jul 03, 2019

The Lost Meaning of Flowers

Exploring the symbolic language of gifting.

&Open Jul 03, 2019

The Power of Immeasurables in Business When Caring for Customers

A conversation with Ilse Crawford about care and capitalism.

By Jonathan Legge Jul 03, 2019

1882 Ltd Mug: A Memorable and Fixating Gift

Meet the “master potter” behind its colourful glazes.


&Open Jul 03, 2019


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