A collection of our thoughts
How we’re informing a new approach to customer happiness, gifting, &More; with words from our directors, our suppliers and people we admire.
All Posts (19 articles)
Customer Retention Difficulty? Try Gifting
Reduce your churn rate through thoughtful gifting.
&Open Oct 18, 2019
What Makes a Good Gift? Context
Why a blanket was the perfect customer gift for this brand.
&Open Oct 03, 2019
How to Start a Corporate Gifting Program
It's all in the intricate details.
&Open Sep 26, 2019
In the World of Sustainable Fashion-One Recycled T-Shirt Reminds Us to Be More Thoughtful
Meet EVERYBODY.WORLD, the brand making labor equity central to its business plan.
&Open Aug 22, 2019
Our Space
A little look at the Dublin studio.
&Open Aug 16, 2019
What Technology Will Never Change About Customer Experience
Technology enables progress — the operative word here being ‘enables’. Technology is no panacea; it provides us with the powerful tools that we need to create the solution ourselves.
&Open Aug 08, 2019
Creating a Custom Gift From Scratch: An &Open Case Study
An on-brand experience delivered by us.
&Open Jul 03, 2019
3 Things to Consider When Sending a Corporate Gift
Priority #1: make sure it's contextual.
&Open Jul 03, 2019
The Biggest Mistake Customer Service Teams Make
And why human gestures matter in a digitally-driven world.
&Open Jul 03, 2019
A Short History of Gifting
ICYMI, Oprah didn’t start the trend.
&Open Jul 03, 2019
The Secret to Customer Engagement
It's simple. Generosity, loyalty and care.
By Jonathan Legge Jul 03, 2019
3 Simple Tips for Sending Gifts Digitally
It doesn’t have to be so impersonal.
&Open Jul 03, 2019
Time to Swap Your Plastic Brand Merch for More Sustainable Promotional Products
Otherwise...The plastic stuff you're currently using is going to end up in the ocean.
&Open Jul 03, 2019
Do One Thing Today: Write a Handwritten Note
A handwritten note is a gift in itself. It shows thought, time and consideration.
&Open Jul 03, 2019
How to Foster Fruitful Collaboration
The founder of 1882 Ltd shares her magic ingredient.
&Open Jul 03, 2019
How to Create Global Care through Client Gifting
3 Ways to Gift Globally at Scale.
By Tom Cockrell Jul 03, 2019
The Lost Meaning of Flowers
Exploring the symbolic language of gifting.
&Open Jul 03, 2019
The Power of Immeasurables in Business When Caring for Customers
A conversation with Ilse Crawford about care and capitalism.
By Jonathan Legge Jul 03, 2019
&Open Jul 03, 2019
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