All Posts (17 articles)

What Technology will Never Change about Customer Experience

Technology enables progress — the operative word here being ‘enables’. Technology is no panacea; it provides us with the powerful tools that we need to create the solution ourselves.

&Open Aug 08, 2019

Can This Recycled T-Shirt Change the World?

Meet EVERYBODY.WORLD, the brand making labor equity central to its business plan.

&Open Jul 11, 2019

Our Space

A little look at the Dublin studio.

&Open Jul 05, 2019

BTS: Creating a Custom Gift From Scratch

An on-brand experience delivered by us at &Open.

&Open Jul 03, 2019

3 Things to Consider When Sending a Corporate Gift

Priority #1: make sure it's contextual.

&Open Jul 03, 2019

The Biggest Mistake Customer Service Teams Make

And why human gestures matter in a digitally-driven world.

&Open Jul 03, 2019

A Short History of Gifting

ICYMI, Oprah didn’t start the trend.

&Open Jul 03, 2019

The Secret to Customer Retention? Showing Them Care

Why generosity and loyalty go hand in hand.

By Jonathan Legge Jul 03, 2019

The Nuts and Bolts of Corporate Gifting

It's all in the intricate details.

&Open Jul 03, 2019

3 Ways to Improve Digital Gifting

It doesn’t have to be so impersonal.

&Open Jul 03, 2019

That Plastic Brand Merch You Never Use?

It’s going to end up in the ocean.

&Open Jul 03, 2019

Do One Thing Today: Write a Handwritten Note

A handwritten note is a gift in itself. It shows thought, time and consideration.

&Open Jul 03, 2019

How to Foster Fruitful Collaboration

The founder of 1882 Ltd shares her magic ingredient.

&Open Jul 03, 2019

How to Create Global Care

3 Ways to Gift Globally at Scale.

By Tom Cockrell Jul 03, 2019

A Language of Flowers

Exploring the symbolic language of gifting.

&Open Jul 03, 2019

The Power of Immeasurables in Business

A conversation with Ilse Crawford about care and capitalism.

By Jonathan Legge Jul 03, 2019

An Object Fixation: &Open x 1882 Ltd mug

Meet the “master potter” behind its colourful glazes.

&Open Jul 03, 2019

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