Our thoughts

Thoughtful insights on care and how it influences &Open.


Culture (15 articles)

Touch Deprived?

Aren't we all

&Open Oct 07, 2020

Loyalty in our new reality

As we start to emerge into a changing landscape, as a revival feels possible - what does loyalty really mean today?

By Jonathan Legge Jul 16, 2020

Imperfect paths

Notes on an artist: Richard Long

&Open Jun 18, 2020

How do you maintain connection...

when you have 10,000 connections?

&Open Jun 03, 2020

A black Friday commentary

Will this year be the first that people don't go crazy for Black Friday?

By Hugo MacDonald Nov 26, 2019

&Open Nov 26, 2019

How to start a customer gifting program

It's all in the intricate details.

&Open Sep 26, 2019

Our space

A little look at the Dublin studio.

&Open Aug 16, 2019

Three things to consider when sending a customer gift

Priority #1: make sure it's contextual.

&Open Jul 03, 2019

The biggest mistake customer service teams make

And why human gestures matter in a digitally-driven world.

&Open Jul 03, 2019

1 2

Gifting is perfect for CX, marketing and brand teams.

Let's talk