A collection of our thoughts

Thoughtful insights on care and how it influences &Open.

Culture (11 articles)

A Black Friday Commentary

Will this year be the first that people don't go crazy for Black Friday?

By Hugo MacDonald Nov 26, 2019

&Open Nov 26, 2019

How to Start a Customer Gifting Program

It's all in the intricate details.

&Open Sep 26, 2019

Our Space

A little look at the Dublin studio.

&Open Aug 16, 2019

3 Things to Consider When Sending a Customer Gift

Priority #1: make sure it's contextual.

&Open Jul 03, 2019

The Biggest Mistake Customer Service Teams Make

And why human gestures matter in a digitally-driven world.

&Open Jul 03, 2019

The Secret to Customer Engagement

It's simple. Generosity, loyalty and care.

By Jonathan Legge Jul 03, 2019

Time to Swap Your Plastic Brand Merch for More Sustainable Promotional Products

Otherwise...The plastic stuff you're currently using is going to end up in the ocean.

&Open Jul 03, 2019

Do one Thing Today: Write a Handwritten Note

A handwritten note is a gift in itself. It shows thought, time and consideration.

&Open Jul 03, 2019

How to Foster Fruitful Collaboration

A supplier story: 1882 Ltd.

&Open Jul 03, 2019

The Power of Immeasurables in Business When Caring for Customers

A conversation with Ilse Crawford about care and capitalism.

By Jonathan Legge Jul 03, 2019

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