Our thoughts

Stories, sentiment and advice on our favourite topic.


Gifting (11 articles)

Loyalty in our new reality

As we start to emerge into a changing landscape, as a revival feels possible - what does loyalty really mean today?

By Jonathan Legge Jul 16, 2020

A holistic approach to the customer journey

Before digital was even a concept, there was the local store.

&Open Jun 17, 2020

How do you maintain connection...

when you have 10,000 connections?

&Open Jun 03, 2020

&Open Dec 13, 2019

Customer retention difficulty? Try gifting

Reduce your churn rate through thoughtful gifting.

&Open Oct 18, 2019

What makes a good gift? Context

A supplier story: Cushendale.

&Open Oct 03, 2019

A short history of gifting

ICYMI, Oprah didn’t start the trend

&Open Aug 28, 2019

Creating a custom gift from scratch: an &Open case study

An on-brand experience delivered by us.

&Open Jul 03, 2019

The lost meaning of flowers

Exploring the symbolic language of gifting.

&Open Jul 03, 2019

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Gifting is perfect for CX, marketing and brand teams.

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